Most Baostad purchases are delivered digitally and shown before checkout.
This policy explains how purchased courses, exams, and publications are fulfilled, when access starts, and what to do if delivery fails.
Effective date: July 3, 2026Delivery basics
- Courses are delivered through account access to the learning workspace.
- Exam registrations deliver an online attempt, voucher, or scheduled seat.
- Publications deliver digital download links in the buyer account and email.
- Current digital products have no physical shipping cost.
1. Delivery methods
Baostad delivers current store products digitally through the buyer account and registered email. If a provider later offers a physical item, the product page and checkout must show the shipping method, address requirements, delivery fee, and estimated delivery time before payment.
2. Estimated delivery time
Digital course and publication access is usually available immediately or within 15 minutes after payment confirmation. Mentor reviews, exam feedback, and provider responses may follow the timing listed on the product card.
3. Delivery address
Checkout collects a registration address for invoices and identity records. A separate delivery address is optional and used only when a product or provider needs fulfillment to a different address.
4. Delivery fees
The checkout summary displays delivery fees before payment. Current digital fulfillment has a zero delivery fee and zero service fee unless a product or school order explicitly states otherwise before checkout.
5. Failed delivery
If access, voucher, download, receipt, or invoice is not available within the stated delivery time, contact support. Baostad will investigate account, email, provider, and payment status and either complete delivery or apply the applicable cancellation and refund policy.
6. Proof of delivery
Order number, timestamp, product list, access status, receipt, and invoice records are retained in the account and may be used to confirm delivery.
Delivery support
Contact support@baostad.com with your order number if delivery does not arrive within the stated time.