Order and payment support
For checkout, payment verification, receipt, duplicate charge, and refund questions.
billing@baostad.comCustomer support
Get help with orders, payments, access, and refunds.
Use support when a checkout, payment callback, receipt, delivery, login, or order-history issue needs review. Include the order number or payment reference when available.
Support channels
What to include
Send only information needed to investigate. Do not send passwords, card PINs, CVV2, or full payment-card details.
Critical journey checks
- Register and login
- Add product to cart
- Checkout and payment gateway handoff
- Payment callback verification
- Receipt and order history
- Refund or complaint follow-up