How can we help you move forward?
Start with a popular guide or browse by topic. If the answer depends on your account or a specific transaction, contact support with the relevant details.
A few good places to start
Understand how Baostad works
See the complete journey for every role.
Reset account access
Request secure password-reset instructions.
Review cancellations and refunds
Understand subscriptions, bookings, and provider cancellations.
Report a safety concern
Learn what to preserve and how to contact the team.
Support organized around the work you are doing
Each answer describes the current intended workflow. Signed-in screens and booking-specific terms remain the source for account-specific actions.
Account access
Registration, verification, login, and recovery.
Why can’t I sign in after registering?
New accounts must verify their email before login. Use the verification instructions sent during registration or request a replacement from the verification page.
How do I reset my password?
Open Forgot Password, enter the account email, and follow the time-limited reset instructions. Existing sessions are revoked after a successful reset.
Profiles and discovery
Public profiles, directories, and professional verification.
What information is public?
Public profile and institution fields are visible in discovery. Personal workspace, learning, and relationship information requires authorization. Avoid putting unnecessary sensitive information in public fields.
How do professional verification badges work?
Teachers and consultants may be asked for identity and credential evidence. A badge reflects the verification state at the time shown, not a guarantee of every service outcome.
Roles and relationships
Students, parents, teachers, consultants, and institutions.
Can I have more than one role?
An account can receive multiple approved roles. Access depends on the active workspace and your valid relationship to the relevant learner or institution.
How does consultant access work?
Consultant access is granted by the student and remains scoped to that student. It does not create visibility into unrelated learners or unrestricted institution information.
Bookings and payments
Sessions, courses, subscriptions, and billing.
Where can I find cancellation terms?
Every paid booking should display its cancellation window, refund amount, rescheduling options, and no-show rule before confirmation. Keep the booking confirmation for reference.
What should I do about an incorrect charge?
Contact billing support promptly with your account email and transaction identifier. Do not email passwords or full payment-card details.
Safety and privacy
Reporting, access boundaries, and personal information.
How do I report behavior that feels unsafe?
Preserve relevant messages, booking details, and context, then contact support. For immediate danger, contact local emergency services first.
Who can see learner information?
Only the learner and authorized people or institutions with an appropriate role and relationship can access relevant protected information. Backend authorization remains the final boundary.
Institution workspaces
Organization access, staff roles, and operations.
How is an institution workspace created?
Institution access is provisioned through an authorized organizational process rather than public self-registration. Contact Baostad to discuss the organization, administrators, and required setup.
How should staff access be removed?
Institution administrators should remove or change roles promptly when responsibilities end. Sensitive access should follow the least privilege needed for current work.
Talk to the support team
Include your account email, relevant route or booking identifier, what you expected, and what happened. Never send passwords, authentication tokens, or full card details.
Support availability and response time may vary by plan and request urgency.